Best experience by far that I've had with a mechanic in well over a decade. Sallas came highly recommended to me by a good buddy who has been a longtime, very happy, trusting client. I finally made the switch and wish I had done so much sooner. Zach in particular was really helpful in explaining everything in a way that neither ignored preexisting knowledge I did have, nor assumed knowledge I didn't have -- and at the same time, didn't treat me like I was ignorant for not being a professionally trained mechanic (all of which are common customer service mistakes made at other shops). I felt like I could really trust the shop, and the thorough information, explanations, answers and advice I was being given, which means more to me with a mechanic than anything else -- trust. Along with the customer service level, they have loaner vehicles and other conveniences available that make Sallas well worth switching to, in my opinion.