KANSAS CITY AND OVERLAND PARK AUTO REPAIR

A very good experience top to bottom. I was referred by a friend to check with Sallas, glad I did. The staff was very friendly and informative, taking a couple minutes to break down what exactly was happening and why it was. I was back on the road a short time later and I know who I'll call the next time I need a repair. Thanks guys!

After leaving the negative review I received a call from Nick to go over the situation again. Nick explained and did everything he could to make sure we were taken care of and is working with us to make sure we are happy.

Disappointed. Took my car in and had $3,500 dollars in service to get it up to good status. Needed service on a Saturday and had to take somewhere else. The other place stated that we needed a lot of work. Many things that were supposedly was fixed at Sallas. Almost every time we take any car to the shop they find several hundred dollars of work to fix. I am not mechanically inclined so it is probably my fault. I believe Nick tries to do the right thing but I feel I was taken advantage of. We have changed to another shop and it has been a breath of fresh air.

"Most places do competent work. But what happens when a repair goes wrong? Through no fault on the part of Sallas, a clutch slave cylinder went bad a few months after being replaced. Although this was a very puzzling and time-consuming diagnosis (because the problem was intermittent), and labor-intensive correction, they replaced the part without charge to me. This is where character and ethics are truly demonstrated, and they absolutely came through for me. Why would anyone go anywhere else?"

"I would be remiss if I did not express just how pleased I am with the services Sallas Auto Repair. I recently paid a visit to have my car serviced/looked over "for a road trip" and Barry Degges--the Service Manager in the Kansas City location--went the "extra mile". He noticed that my tags were six months expired (saved me a possible ticket since I was due to travel) and it doesn't end there...I questioned the date and he journeyed an additional mile by volunteering to look in my glove compartment to confirm the date. And sure enough, they were expired. He suggested an inspection...since it was on a Wednesday I was able to get my tags renewed with no late fees (turned out it was a D.O.R. error), went back to tell Barry the good news and he amazed me more by volunteering to put the plates on my car. Now, this may be small to you, but this is big to me because not only do these guys notice the prominant things regarding our car, they notice and care about the small things. I was so excited that when I arrived to Bible Study, I gave the referral ticket to one of the gals at church (yes, that very same evening) and I plan to include a write-up in my next Newsletter. Thanks guys!"

"I am very satisfied with Sallas Automotive. My dealings with them were over the phone and long distance. Having to totally rely on what they told me, they were straight forward and upfront and they stand behind their work. A+++. Highly recommended! Thank you!"

I have found a great place to bring my car for service. The technician that ordered the air filter for my car also put it in; very professional. Excellent customer service is what I received as well. I will definitely recommend Sallas to my family, friends and work associates!

"Sallas Auto Repair is the best.They have a very professional and knowledgeable staff that is also fair and honest.They get our vehicle's repaired and back to us in a timely manner.We have alway's been completely satisfied and it is because of their exceptional service."

Service Engine Soon Air Bag light on

I just wanted to take a few moments to brag about your Overland Park store. They never cease to amaze me! I have been there numerous times as well as my husband a handful of times. Most of the times just for an oil change, but, a few times for pricey repairs that they just seem to make me feel better about and always find some type of help to make it easier on my wallet. This last time, I couldn’t have been any happier. I usually make an appointment, but, over the weekend, I had a flat and didn’t end up getting it fixed. I brought it in yesterday and stated my name and as Larry was looking through the appointments, I told him I didn’t have one and told him my situation. I asked how much it would be and was told it would be $33 dollars . Feeling it was kind of pricey and thinking I needed new tires by winter, I debated on getting it fixed and just dealing with it, even though I know that it’s not good to drive like that, especially after knowing how fast my tire was leaking as my husband could see the nail in the tire. I was talking to Larry and was telling him about my tires and that they were at 6/32 and he looked at me stunned that I was going to buy tires when they were like that, and advised I wait until at least Spring! He totally answered a prayer, not to mention made me a happy customer. I told him I was going to call my husband first to see what he wanted me to do, and I would be back. He said fix it as what Larry had explained you all do, to him, seemed like a reasonable price. So, I asked for a ride home, and that’s where it got even better! The driver, Dan, who knows me well as he’s always taking me to my house, was there and they said that they didn’t have any of the courtesy vehicles to take me back in. I said, no biggie I can just walk home as I just live a few blocks down the street. Nope! He comes to get me in his OWN car and takes me home! Never in a million years would I think that ANY repair shop would have an employee be willing to use their own personal car to take a customer home. That totally made my day. He then came back(in the courtesy car) to come pick me up when my car was done, and when I came to get my car, John and Larry assisted me in getting my bill paid and I noticed that there was something I missed from the time before about a light being out, and inquired about it. They said you probably already fixed it. I hadn’t, but, now I will make sure it’s fixed. Anyways, long story short, I just wanted you to know that you all have an AWESOME crew working for you and I am so blessed to have found your all’s repair shop.